Litify

VP of Product and UX Operations

2022 - 2023 | Brooklyn, NY

voice of the customer

Despite Litify’s strong Customer Success and UX teams, the voice of the customer was rarely visible in strategic product decisions. We shifted our research resources away from usability testing in favor of earlier feedback from customers. Our efforts ensured that new products satisfied the right requirements and that we invested in the most impactful enhancements to our existing product lines.

Roadmap and Delivery

I formed Litify’s Product Steering Committee and led the roadmapping process for our tech investment, including both our law practice and enterprise legal management product lines. Our new process drew on a deep understanding of both customer and business needs to balance resources, dependencies and timelines for twelve different legal products and five engineering teams.

Product Operations

Rapid growth of Litify’s product offerings, as well as the promise of four new product launches the year I joined, had exposed challenges with scalability and consistency in product management. I redefined how product and design worked together and how we communicated with engineering. The new process established checkpoints, metrics and deliverables that held everyone in the software development lifecycle accountable to shared goals and timelines.

Matter Management

We enhanced how law firms manage matters and client relationships by creating new tools, such as a conflict checker and client portals. Our work drove efficiency by allowing firms to standardize and automate practices across the legal lifecycle.

DOCUment management

We improved document viewing, sharing and access by centralizing documents and matters into one platform, saving lawyers time searching for information on a case.

Timekeeping

We launched a new product to automate time capture on standard tasks throughout the lifecycle of a case, allowing legal teams to improve capture rates and minimize lost income.

Billing & Accounting

We developed billing and accounting capabilities to support business performance and created real-time dashboards that measure case profitability against goals.

email & calendar support

We developed Microsoft Outlook Add Ins, offering our customers integrated workspaces to save dates, documents, communications and events to a central case timeline.

Enterprise Legal Management

We refurbished and relaunched a platform for legal operational professionals who run corporate legal and claims litigation teams. We leveraged Salesforce technology to create a highly flexible, data-driven solution for matter and document management, as well as eBilling and dashboard capabilities.